Centrex PBX

The ultimate Centrex PBX solution

A Centrex PBX is able to handle multiple customers (tenants) with a single instance of the software. Even though every customer has a dedicated PBX, they all share the same asterisk instance. Using the single instance for all customers cuts down operating costs significantly.

Communication can be complicated. We simplify it.

Call rating

Centrex PBX is built-in call rating system can be used for both local and international use.

Statistics

Access daily or monthly call statistics with ease. Filter the statistics by the date, caller and callee number.

Custom Development

Not every business is the same, and that is why we customize our software to the specific needs of each individual client.

Everything in the Right Place

The RanksITT provides your managers with ready access to any tools and data needed to keep up with daily routine at their best. Lead prioritizing, customer history, notes, call lists, records and much more — available in one place.

Right Lead to the Right Agent

Now each and every call can be automatically routed to agents according to any specific skill or necessary background in the industry. Split your agents into groups by language, interest, location, timezone or any other common criteria.

Streamlined Workflow Right From Day One

Your agents can get down to the RanksITT Call center right when we’re done with the very basic setup. Complete simple configuration to define personal user access levels for admins, agents, managers and supervisors — and they’re ready to go.

Web-based Dialer and Administrator by RanksITT

For Those Who Seek Business Operations At Their Peak

Admins

Coordinate your automated phone calls with unique business logic.

CRM integration
Monitoring & Analysis
Role-based access
Campaign management

Sales

Automate your sales teams routine and help them focus on their vital tasks.

Auto Dialing & Callback
Progressive Dialing
Predefined setup
Custom SMS, emails

Customer Service

Get more satisfied customers by Routing each call to the right person.

Call recording
Lead history
Performance tracking
Skill-based assignment

Call center

Take control of your call center, gain meaningful insights, and increase your performance.

Intelligent call routing
Agent screen & DNC lists
Timezone management
Voicemail detection